Refine your service skills and take your hospitality training to the next level.
SuperHost is a comprehensive, practical introduction to the principles of providing a quality service experience. This course is ideal for people who are either entering the workforce for the first time or after a significant break, or are fairly new at working in a front-line, customer-facing role.
Topics covered include: Basic customer service, communication and teamwork skills, some of the key 21st century skills; Relationships between service quality, customer experience, and business objectives; The importance of front-line employees in service sector businesses; Expectations from the point of view of customers, employers, and employees; Communication etiquette and best practices; Service recovery techniques; Metrics used to assess customer experience and service quality.
In Castlegar: March 28
In Trail: May 24
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