Are some conversations tough to manage, or do you wish you had handled a conversation differently?
If you currently work within an organization either as a leader or team member and want to improve your skills and approach to having difficult conversations, this course will allow opportunities to connect with others, explore different approaches to managing difficult conversations and uncover any triggers that you may have that get in the way. You can engage in group discussion, learn new skills and receive tools to support you moving forward.
Setting the stage for communicating openly and respectfully without worry of recrimination or judgment promotes excellent collaboration and strengthens and builds work relationships and teams.
In this course, you will:
- Understand the importance of having difficult conversations
- How to prepare, setting it up, where, when, time needed
- Assess your communication style
- Define desired outcomes for the conversation
- Listen with intention
- Stay calm and be mindful of the surroundings and body language
- Acknowledge the other person's perspective
- Focus on the solution
- Be receptive to feedback
- Set expectations for going forward
- Create a mutually agreed upon follow-up plan
Meet The Trainer: Maureen Kelsey
Maureen is a seasoned HR specialist with over 35 years of experience working within large and mid-sized organizations and smaller, entrepreneurial-based companies. She has worked as part of a team and has lead teams. Her career has provided the opportunity to work within the areas of teambuilding, coaching, training and development, performance management, compensation, change management, succession planning and recruitment. Maureen brings a practical approach to HR. She is people-focused always with the intention of finding the right solution based on collaboration and teamwork.
Visit our registration page for course locations, times and fees.