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PGCM 151 Marketing examines the roles and functions of marketing in the tourism industry. The principles of customer service excellence and service recovery are discussed in detail. You are lead through planning, research, optimization, analytics and communications processes discovering how product, price, plan and promotion (4 P's) are used in the marketing of tourism products and services. E

PGCM 155 Computer Applications will provide the student with a general introduction to computers and Microsoft application software. Setting up and using email and Moodle is emphasized, as assignments will be submitted to the instructor via this venue. The student will also explore and utilize the web and/or online libraries, searching for information for class assignments. The student will

PGCM 159 Business Communications focuses primarily on written and oral communication skills as they relate to the business world. Topics include writing memos, letters, emails, formal reports and other business correspondence, delivering effective verbal presentations, preparation and research techniques. Understanding the theory of business communication and being able to employ this theory

PGCM 163 Mixology and Oenology. The purpose of this course is to introduce the learner the fundamental beverage knowledge required to manage a resort/hotel beverage operation. The course is clearly broken into theoretical and practical segments. From a theoretical point of view, the learner will become familiar with important government regulations and the liabilities that influence a beverage

PGCM 164 Food And Beverage Cost introduces the student to the concepts involved in a food and beverage cost control program that would benefit any food and beverage operation. The students will learn and be able to explain income statements including revenues, expenses, and profit. Purchasing & receiving, recipe costing, yielding, menu engineering, labour cost, and beverage costings will also

PGCM 164 Food And Beverage Cost Controls introduces the student to the concepts involved in a food and beverage cost control program that would benefit any food and beverage operation. The students will learn and be able to explain income statements including revenues, expenses, and profit. Purchasing & receiving, recipe costing, yielding, menu engineering, labour cost, and beverage costings will

PGCM 171 Work Term is a full-time paid work experience. It is monitored by the College and evaluation is completed by the employer and program instructors. Experiential learning is effective because it provides students with opportunities to acquire supervisory skills and competencies that are applicable to their future careers. This approach recognizes that a supervisor requires significant

PGCM 200 Culinary Arts 2 will build on using practical cooking methods and theory learnt in the PGCM 100 course. Students will learn production techniques for specialty vegetables, dressings, sauces, and secondary sauces. Additionally, students will understand and prepare foods for volume cooking. The course will also provide preliminary understanding of food costing, menu planning, and the

PGCM 253 Organizational Leadership is designed to help prospective supervisors understand how individuals and organizations function effectively. It provides students with a working knowledge of the formal relationships between employees and management in the work place through the study of leadership styles, motivation, group dynamics and conflict resolution. Students will gain an understanding

PGCM 253 Organizational Leadership is designed to help prospective supervisors understand how individuals and organizations function effectively. It provides students with a working knowledge of the formal relationships between employees and management in the work place through the study of leadership styles, motivation, group dynamics and conflict resolution. Students will gain an understanding

PGCM 254 Human Resources Management has a profound effect on the success of tourism operations. An understanding of fundamental human resources theory and practices is necessary in the service sector where the link between the tourism operation and the guest is critical. Innovative and inclusive approaches to human resources management are necessary to recruit and retain the right people in the

PGCM 265 Food Service Management. The Food and Beverage Department, be it a hotel or resort, is a high profile department and can be a substantial profit centre. It is one thing to understand that you must control a Food and Beverage operation, but it is another to understand how, when and why you must do it. The purpose of this course is to show how you can manage the department to provide

PGCM 269 Accounting is an introductory course in accounting, from the basic accounting equation to preparation of the Income Statement, Statement of Changes in Owner's Equity, and Balance Sheet. This course covers merchandise operations, service business accounting, depreciation, adjusting entries, as well as specialized journals.

PGCM 272 Hospitality Law outlines Canadian Law applicable to the hospitality industry, identifies areas where there may be potential legal challenges, and discusses rights and liabilities relative to relationships within the hospitality industry. Topics include constitutional law, the common law of contract, definition of hotels and related establishments, safety of guests and torts, care of

PGFS 101 HTML and CSS introduces students to Hypertext Markup Language (HTML), Cascading Style Sheets (CSS), web standards and web accessibility. Students will use best practices and follow web standards set by the World Wide Web Consortium (W3C) to create content that looks appropriate and functions correctly on all devices. Using the mobile first method, students will apply the skills learned to

PGFS 102 Programming Fundamentals with JavaScript introduces students to techniques commonly used in programming web pages with interactive content to enhance user experience. Students will explore fundamental programming concepts through various aspects of JavaScript programming language, including variables, functions, objects, events, data types, operators and conditional logic. Hands-on in

PGFS 103 Introduction to Front End Application Development provides an in-depth introduction to the fundamentals and concepts of app development including DOM manipulation, event handling, front-end frameworks and browser-based technologies. Students will create responsive and interactive web apps using HTML, CSS, JavaScript and learn how to test and troubleshoot using popular debugging techniques

PGFS 104 Internet Communication and Infrastructure provides students with an overview of internet protocols and operations. It covers the key principles and practices of internet communication, including the underlying infrastructure and protocols that enable internet connectivity, data transmission, and network security. The course also covers the basics of internet governance and the role of

PGFS 105 Application Infrastructure and Architecture introduces students to the underlying framework and structural design that support the development, deployment, and management of software applications. The course covers the hardware and software components necessary to run applications effectively including server architecture, database management, network protocols, and security measures

PGFS 106 Development Environment provides students with the current industry context, standards and fundamental tools required to dive into back-end web developing. Students will be introduced to the back-end environment by setting up a web server, setting up a virtual host, running an https and creating sandboxes. Best practice in version control will be emphasized as students utilize open source

PGFS 107 Database Fundamentals and Design introduces the core principles of database systems, guiding student through the intricacies of different database types, data modeling, and normalization techniques. The course focuses on key SQL skills, including query writing, data manipulation, and database structuring. Students will design and implement a database, from initial planning to final

PGFS 108 Web Application Development challenges students to showcase their acquired skills and knowledge by designing and developing a fully functional web application. The course emphasizes the application of modern programming languages and frameworks, integrating front-end, back-end, and database technologies to create comprehensive web solutions.

PGFS 201 Web Application Frameworks and Technologies introduces the libraries, tools, and conventions that provide the foundation for developing web applications. Students will design, develop, test, and deploy web applications using a wide range of popular server-side and client-side frameworks.

PGFS 202 Application Architecture and Security further explores the different layers of application architecture, including front-end, back-end, and database layers and the security vulnerabilities inherent in each layer. Students will critically assess these vulnerabilities and apply advanced security measures to mitigate risks effectively.

PGFS 203 Design and User Experience (UX) introduces students to the process of designing products with a focus on usability, accessibility, and enjoyable interactions for the end-users. Students will explore the fundamentals of design, as well as the importance of user research, information architecture, and usability testing. Through hands-on projects, students will gain practical experience with